1. Every person purchasing services from Isrotel Ltd. (hereinafter referred to
as "the company") is eligible to cancel the transaction in accordance with the
notes in Clause 14C of the Consumer Protection Law 1981 (hereinafter
referred to as "the law") and that is within fourteen (14) days of the day of
transaction (from the day of the reservation), provided that the
cancellation will be made at least two working days before the time in which
the service was meant to be provided.
2. A cancellation should be made in writing, by fax, registered mail or personal
delivery to the offices of the company. In any case of cancellation, the
person making the reservation will be charged a cancellation fee that will not
be higher than 5% of the reservation value or 100 NIS, whichever is the
lower amount, provided that that cancellation was not made as a result of a
fault or unsuitability between the service and the details given to the
consumer, as noted in Clause 14E (A) of the law. In this case, no
cancellation charge will be levied. This is subject to the following conditions:
2.1 A cancellation charge will be levied in accordance with the number of
2.2 A cancellation charge of 100 NIS only will be levied on the cancellation
of the reservation in its entirety by the guest, regardless of the
number of rooms reserved. On the other hand, if the same guest
cancels one room and then, on a different occasion, cancels another
room on the reservation, a charge of 100 NIS will be levied for each of
2.3 The above is relevant for both seasons.
3. The cancellation right as stated in Clause 1 above does not include the fixed
services as stated in Clause 14C and D (2) of the law (accomodation, travel
leisure or entertainment services), where the time fixed for providing
services begins within 7 working days of the day of transaction (from the
day of the reservation). Then the cancellation charges begin, as fixed by
the company and detailed below:
4. The person making the reservation will be charged 50% of the value of the
original reservation, subject to the following conditions:
4.1 The guest will be charged for the cancellation in accordance with the
percentage and the time as stated in the table and will be calculated
only according to the value of the rooms that were cancelled and not
according to the value of the reservation in its entirety.
4.2 The above is relevant for both seasons.
5. Half of the cancellation charge (that is 25% of the value of the original
reservation) will be made available to the person making the reservation for
a vacation at another time in one of the hotels of the company. This right
will remain at the guest's disposal for a period of 6 months only from the
date of the original reservation.
6. Guests will have one possibility of making changes of any sort to their
reservations and this is within a period of 3 months from the date of the
reservation and with the condition that the changes will not be made within
the 3 days prior to the date of arrival in the hotel.
Conditions and limitations
1. Isrotel Management reserves the right to cancel or change the conditions
related to the acceptance of reservations, as well as the prices published on
2. The prices on the website are in US dollars and do not include VAT.
3. Where the prices are displayed in dollars, the exchange will be calculated
according to the representative rate fixed on that day by the Bank of
4. The stay of the purchaser will commence at 15.00 of the day of the
reservation and end at 12.00 on the day of check out.
5. A baby is defined as up to 2 years and a child from 2 to 12 years, as
regards the stay in the hotel.
6. There is no duplication of deals.
7. The number of places is limited and implementation of the reservation is
based on availability only.
The implementation of the reservation requires the input of data. Care must be taken to input correct data. Isrotel Management is not responsible for mistakes made by the purchaser when typing details of the purchase, including mistakes in the name of the hotel, date, number of beds and any other service ordered by the purchaser via the website.
Information and pictures on the website
Information relating to both Isrotel Management and third parties can be found on the website. Isrotel Management is not responsible for either the content or essence of the information or advertising published on the website. All the pictures featured on the website are for illustrative purposes only. Since the pictures are displayed on the computer screen of the purchaser and/or on the printer of the purchaser's computer, there could be discrepancies and differences between the appearance of the products in the picture and their appearance in reality.
The website contains links to other websites (from hereon in: "the linked website"). Isrotel Management provides these links for the convenience of the purchaser only and is not responsible for the content that appears on the linked website or on the linked websites of the linked website, for their validity or legality. Should the purchaser decide to access these websites, he does so on his own responsibility only. In order to link with or present the website isrotel.co.il on other websites, one must contact Isrotel Management to receive their approval.
Limitation of responsibility
1. Isrotel Management and/or the operators of the website and/or the owners
and/or the managers and/or whoever works on their behalf is not
responsible for the fact that the system through which the website
operates, be clean of viruses or other components that may cause damage
to the personal computer of the purchaser at the time that he enters the
website and/or purchases services via the website and/or uses the website
in another manner.
2. Isrotel Management is not responsible for damage that is causes as a result
of failure or delay during the time that the purchaser is trying to use the
website, including using it in order to make a reservation.
3. Isrotel Management will not accept responsibility for any illegal activities on
the website by a purchaser or any other person that is not under its
4. At any stage, Isrotel Management is qualified to cease or prevent
communication or access of the purchaser to any part oft the website.
Changes on the website
From time to time, Isrotel Management may change the structure, content, appearance, conditions of use, scope and availability of the services appearing there, and any other aspect related to the website and its operation - without any need to advise the purchaser in advance.