The Isrotel Group (hereinafter: the “Company") respects the privacy of its customers and the users of the websites it operates, and acts in accordance with and subject to Israeli law. In this Policy (the “Privacy Policy” and/or the “Policy”), we describe how we, in our capacity as data controllers, collect and process your personal information when you visit the website or use one of our services. In this Privacy Policy “Personal Information” means any information that can reasonably be used to identify you, such as your name, reservation details, online identifier (for example, your IP address), your preferences, etc. You are not required to provide us with information, but some information is required for the purposes of communication, performing services, using the website, and facilitating contact. If you choose not to share certain information with us, you may not be able to benefit from some of the requested services. By providing details or continuing to use the services or the website, you agree to this Privacy Policy. We may update the Privacy Policy from time to time (for example, to reflect changes to the applicable legal framework or updates to our own policies) and it is therefore your responsibility to keep up to date and check whether there have been any changes to the Privacy Policy. In the event of a material change to this Policy, we will post a notice on the website and/or via other communication channels, as required by law.
What Personal Information we process
When you visit our website, use our services or contact us by various means, we collect and process certain Personal Information, to allow access to the website and its functions, to provide you with support, to provide you with the services you have requested, or for marketing and analytics purposes. The type of Personal Information we collect and process depends on the context of your interaction with us and with the website.
Depending on the circumstances and requirements, we may collect the following categories of Personal Information:
a. Information a user enters while making a reservation or contacting us, such as their first name, last name, phone number, ID number, email address, age, citizenship, country, etc. as well as recordings of calls and the content of enquiries;
b. Reservation and payment details;
c. Your hotel stay preferences (for example, dates of stay, special requests);
d. Statement regarding membership in our customer loyalty club along with information related to members of the club program;
e. Information collected through cookies, such as settings, preferences, visit times, duration of time spent browsing the website or on a certain page, and what actions were taken, etc.;
f. 'Technical' information, such as IP address, internet provider, information on the device and the location of the device through which the user has accessed the website, as well as the user agent of the browser used by the user to access the website;
g. Information obtained from third parties such as travel agencies, booking websites, customer loyalty clubs or business partners.
h. Photos, video, audio and data collected from hotel security cameras, phone calls and/or via other technological means.
In addition, the Company may collect and process aggregate statistical data. It is hereby clarified that information that is not Personal Information is not subject to this Policy and the Company may use it without restriction. If the user provides us with Personal Information relating to third parties, the user must obtain their consent for this and the responsibility for doing so rests solely with the user.
Why and How We Process Personal Information
We process your Personal Information, subject to the law, for the following purposes: * To process your reservations and purchases, to act on your instructions and to provide support; * To comply with legal provisions and obligations to which we are subject; * To ensure the effective and safe operation of the website, as well as for the purposes of detecting and preventing fraud and abuse; * To promote our legitimate and business interest, including targeted advertising, marketing and data analysis as well as to protect our vital interests and those of other parties, including preventing offenses, ensuring legal protection, conducting audits and operating the service; * To improve our services, including by conducting satisfaction surveys or providing updates and analytics; * To respond to your various requests; * To send text messages, newsletters, marketing and advertising of a commercial/advertising nature, provided that you have given your consent (where required); * To record actions made as part of reservations, visits and use of the services, including information collected on security cameras, phone calls, chats, other online forms and other sources of collection of information. * When you have provided your consent to the processing of your Personal Information
Recipients of Personal Information
Information is disclosed to third parties, subject to your consent, and as described in this Privacy Policy, in accordance with the law, including in the following cases:
We share information among Isrotel Group companies for the same purposes outlined in this Policy and subject to the protection and security measures outlined therein. We are also involved in partnerships with third parties who provide us with certain services, such as IT services and administrative systems, data hosting services, marketing communications services and payment processing services. In addition, the site uses third party technologies, such as: TikTok, Facebook (Meta), Google Ads, Google Analytics, etc., for data collection, user analysis, remarketing and targeting for ads and marketing content. It is hereby clarified that the information is also collected by those third parties directly and through links of those third parties. In such cases, the privacy policy of those third parties applies, and we are not responsible for the use of the information.
Where necessary, we may share Personal Information with law enforcement agencies, governmental authorities, competent independent regulatory/supervisory authorities, competent courts and other legal authorities, external advisors, including attorneys, legal advisers, accountants and insurers who provide services relevant to us. In the event of a merger, an acquisition or financing, subject to all applicable laws, your Personal Information may be disclosed to the third parties involved. If you wish to request the updated list of these parties, please contact us by calling 03-5197777 or contact our Privacy Protection Officer using the designated form on the website.
Information security
We implement appropriate organizational and technological measures, in accordance with the Privacy Protection Law, 5741-1981, the Protection of Privacy (Data Security) Regulations, 5777-2017 and generally accepted professional standards, to protect Personal Information and prevent unauthorized access to it. In this regard, access to Personal Information is limited only to those parties who: (1) require access to such information in order to fulfil obligations; (2) comply with requirements for managing and accessing Personal Information; (3) have signed appropriate agreements for maintaining confidentiality and data protection, in accordance with the law. Our information systems are protected by means that include, but are not limited to: a. Access controls and permissions based on role and responsibility; b. Encryption of information during transmission and when required - when saving; c. Use of firewalls and intrusion prevention systems; d. Monitoring and detection of abnormal activity in the information systems; e. Regular backups and data recovery in the event of a malfunction or adverse event; f. Maintenance of a secure server environment. In addition, we conduct periodic security checks and update the Personal Information security measures from time to time, as needed and in accordance with generally accepted professional standards in the field of information security.
Notwithstanding all measures taken, neither we nor any other party can guarantee absolute protection of information. At the same time, we are committed to taking immediate and reasonable action to correct any identified deficiency or security incident, and to report security incidents that require reporting by law.
Retention period
Your Personal Information, processed for the purposes mentioned above, will be retained for as long as necessary for the fulfilment of the purposes for which the Personal Information was collected. Thereafter, we will delete your Personal Information, subject to the provisions of the law.
Cookies
When using the Company's website and other digital systems, Personal Information and technical/digital information is collected, including through cookies and other tracking technologies, for the purpose of operating the system, improving user experience, adapting the services, for marketing and for the collection of statistics. What are cookies? Cookies are small text files that are sent to your browser and stored on your device when you visit the website or online system. Some cookies are required for the proper and safe functioning of the systems, and some are used to analyze usage patterns, to tailor content, for marketing and advertising and to improve the service.
The types of cookies that the Company may use include: a. Essential cookies: required for system operation and basic usage options (such as connecting to a secure account). b. Functional cookies: used to store user settings and preferences (such as language, time zone). c. Analytics and performance cookies (e.g., Google Analytics): to collect statistical information about the use of the website and digital systems, for the purpose of analyzing and improving the service and tailoring content. d. Marketing or third-party cookies (e.g., Facebook (Meta), TikTok, etc.): used to tailor advertising and marketing content, according to your preferences and browser settings.
The information collected includes, but is not limited to: IP address, browser type, operating system, location area, device information, length of visit, and pages viewed or opened. You can change your browser or device settings to delete or disable some or all cookies. However, disabling essential cookies may result in the website or some of the services not working properly.
Your rights
In accordance with the law and subject to the provisions of the law, you have the right to review, correct or delete Personal Information about you, or to request to unsubscribe from mailing lists. To exercise these rights, you can contact us by calling 03-5197777 or use the designated form on our website. When contacting us, please specify the required details, including identification details and the reasons for the request. It is hereby clarified that these rights cannot be exercised in a manner that infringes the rights of the Company and its employees or the proprietary rights of third parties. For text messages, newsletters, marketing and advertising content of a commercial or advertising nature, you can independently unsubscribe, at any time, by clicking the “unsubscribe" link provided in the message or via the channel we used to contact you, by sending an “unsubscribe" message by email to:[email protected]
How to contact us
In accordance with the Privacy Protection Law and the Company's policy, you can contact us regarding any issue relating to information privacy through the "Contact Us" form on the website or by email to [email protected] and we will respond to your enquiries as required by law and as soon as possible.
The Isrotel Group (hereinafter: the “Company") respects the privacy of its customers and the users of the websites it operates, and acts in accordance with and subject to Israeli law.
In this Policy (the “Privacy Policy” and/or the “Policy”), we describe how we, in our capacity as data controllers, collect and process your personal information when you visit the website or use one of our services.
In this Privacy Policy “Personal Information” means any information that can reasonably be used to identify you, such as your name, reservation details, online identifier (for example, your IP address), your preferences, etc.
You are not required to provide us with information, but some information is required for the purposes of communication, performing services, using the website, and facilitating contact. If you choose not to share certain information with us, you may not be able to benefit from some of the requested services. By providing details or continuing to use the services or the website, you agree to this Privacy Policy.
We may update the Privacy Policy from time to time (for example, to reflect changes to the applicable legal framework or updates to our own policies) and it is therefore your responsibility to keep up to date and check whether there have been any changes to the Privacy Policy. In the event of a material change to this Policy, we will post a notice on the website and/or via other communication channels, as required by law.
What Personal Information we process
When you visit our website, use our services or contact us by various means, we collect and process certain Personal Information, to allow access to the website and its functions, to provide you with support, to provide you with the services you have requested, or for marketing and analytics purposes.
The type of Personal Information we collect and process depends on the context of your interaction with us and with the website.
Depending on the circumstances and requirements, we may collect the following categories of Personal Information:
a. Information a user enters while making a reservation or contacting us, such as their first name, last name, phone number, ID number, email address, age, citizenship, country, etc. as well as recordings of calls and the content of enquiries;
b. Reservation and payment details;
c. Your hotel stay preferences (for example, dates of stay, special requests);
d. Statement regarding membership in our customer loyalty club along with information related to members of the club program;
e. Information collected through cookies, such as settings, preferences, visit times, duration of time spent browsing the website or on a certain page, and what actions were taken, etc.;
f. 'Technical' information, such as IP address, internet provider, information on the device and the location of the device through which the user has accessed the website, as well as the user agent of the browser used by the user to access the website;
g. Information obtained from third parties such as travel agencies, booking websites, customer loyalty clubs or business partners.
h. Photos, video, audio and data collected from hotel security cameras, phone calls and/or via other technological means.
In addition, the Company may collect and process aggregate statistical data. It is hereby clarified that information that is not Personal Information is not subject to this Policy and the Company may use it without restriction.
If the user provides us with Personal Information relating to third parties, the user must obtain their consent for this and the responsibility for doing so rests solely with the user.
Why and How We Process Personal Information
We process your Personal Information, subject to the law, for the following purposes:
* To process your reservations and purchases, to act on your instructions and to provide support;
* To comply with legal provisions and obligations to which we are subject;
* To ensure the effective and safe operation of the website, as well as for the purposes of detecting and preventing fraud and abuse;
* To promote our legitimate and business interest, including targeted advertising, marketing and data analysis as well as to protect our vital interests and those of other parties, including preventing offenses, ensuring legal protection, conducting audits and operating the service;
* To improve our services, including by conducting satisfaction surveys or providing updates and analytics;
* To respond to your various requests;
* To send text messages, newsletters, marketing and advertising of a commercial/advertising nature, provided that you have given your consent (where required);
* To record actions made as part of reservations, visits and use of the services, including information collected on security cameras, phone calls, chats, other online forms and other sources of collection of information.
* When you have provided your consent to the processing of your Personal Information
Recipients of Personal Information
Information is disclosed to third parties, subject to your consent, and as described in this Privacy Policy, in accordance with the law, including in the following cases:
We share information among Isrotel Group companies for the same purposes outlined in this Policy and subject to the protection and security measures outlined therein.
We are also involved in partnerships with third parties who provide us with certain services, such as IT services and administrative systems, data hosting services, marketing communications services and payment processing services. In addition, the site uses third party technologies, such as: TikTok, Facebook (Meta), Google Ads, Google Analytics, etc., for data collection, user analysis, remarketing and targeting for ads and marketing content. It is hereby clarified that the information is also collected by those third parties directly and through links of those third parties. In such cases, the privacy policy of those third parties applies, and we are not responsible for the use of the information.
Where necessary, we may share Personal Information with law enforcement agencies, governmental authorities, competent independent regulatory/supervisory authorities, competent courts and other legal authorities, external advisors, including attorneys, legal advisers, accountants and insurers who provide services relevant to us. In the event of a merger, an acquisition or financing, subject to all applicable laws, your Personal Information may be disclosed to the third parties involved.
If you wish to request the updated list of these parties, please contact us by calling 03-5197777 or contact our Privacy Protection Officer using the designated form on the website.
Information security
We implement appropriate organizational and technological measures, in accordance with the Privacy Protection Law, 5741-1981, the Protection of Privacy (Data Security) Regulations, 5777-2017 and generally accepted professional standards, to protect Personal Information and prevent unauthorized access to it. In this regard, access to Personal Information is limited only to those parties who: (1) require access to such information in order to fulfil obligations; (2) comply with requirements for managing and accessing Personal Information; (3) have signed appropriate agreements for maintaining confidentiality and data protection, in accordance with the law. Our information systems are protected by means that include, but are not limited to: a. Access controls and permissions based on role and responsibility; b. Encryption of information during transmission and when required - when saving; c. Use of firewalls and intrusion prevention systems; d. Monitoring and detection of abnormal activity in the information systems; e. Regular backups and data recovery in the event of a malfunction or adverse event; f. Maintenance of a secure server environment. In addition, we conduct periodic security checks and update the Personal Information security measures from time to time, as needed and in accordance with generally accepted professional standards in the field of information security.
Notwithstanding all measures taken, neither we nor any other party can guarantee absolute protection of information. At the same time, we are committed to taking immediate and reasonable action to correct any identified deficiency or security incident, and to report security incidents that require reporting by law.
Retention period
Your Personal Information, processed for the purposes mentioned above, will be retained for as long as necessary for the fulfilment of the purposes for which the Personal Information was collected. Thereafter, we will delete your Personal Information, subject to the provisions of the law.
Cookies
When using the Company's website and other digital systems, Personal Information and technical/digital information is collected, including through cookies and other tracking technologies, for the purpose of operating the system, improving user experience, adapting the services, for marketing and for the collection of statistics.
What are cookies? Cookies are small text files that are sent to your browser and stored on your device when you visit the website or online system. Some cookies are required for the proper and safe functioning of the systems, and some are used to analyze usage patterns, to tailor content, for marketing and advertising and to improve the service.
The types of cookies that the Company may use include: a. Essential cookies: required for system operation and basic usage options (such as connecting to a secure account). b. Functional cookies: used to store user settings and preferences (such as language, time zone). c. Analytics and performance cookies (e.g., Google Analytics): to collect statistical information about the use of the website and digital systems, for the purpose of analyzing and improving the service and tailoring content. d. Marketing or third-party cookies (e.g., Facebook (Meta), TikTok, etc.): used to tailor advertising and marketing content, according to your preferences and browser settings.
The information collected includes, but is not limited to: IP address, browser type, operating system, location area, device information, length of visit, and pages viewed or opened. You can change your browser or device settings to delete or disable some or all cookies. However, disabling essential cookies may result in the website or some of the services not working properly.
Your rights
In accordance with the law and subject to the provisions of the law, you have the right to review, correct or delete Personal Information about you, or to request to unsubscribe from mailing lists. To exercise these rights, you can contact us by calling 03-5197777 or use the designated form on our website. When contacting us, please specify the required details, including identification details and the reasons for the request. It is hereby clarified that these rights cannot be exercised in a manner that infringes the rights of the Company and its employees or the proprietary rights of third parties. For text messages, newsletters, marketing and advertising content of a commercial or advertising nature, you can independently unsubscribe, at any time, by clicking the “unsubscribe" link provided in the message or via the channel we used to contact you, by sending an “unsubscribe" message by email to:[email protected]
How to contact us
In accordance with the Privacy Protection Law and the Company's policy, you can contact us regarding any issue relating to information privacy through the "Contact Us" form on the website or by email to [email protected] and we will respond to your enquiries as required by law and as soon as possible.